q9992 Privacy Policy

Who This Policy Covers

This Privacy Policy applies to all visitors and registered users of q9992, available at q9992.ws. It covers any personal data collected when you browse the site, create an account, place a bet, deposit funds, claim a bonus, or contact our support team. By using q9992, you agree to the practices described here.

If you are using the q9992 App on Android, this policy applies equally to all activity within the app. The app does not operate under a separate data framework.

What Information We Collect

We collect only what is necessary to run a safe, compliant platform. The table below breaks this down clearly.

We do not collect data from your phone's contacts, microphone, camera roll, or SMS inbox. The q9992 App requests only the permissions needed for a smooth gaming experience.

Why We Collect It

Every piece of data has a specific purpose. We do not collect information speculatively.

Running your account

We use your registration and financial data to process deposits via bKash, Nagad, Rocket, and Bank Transfer; credit bonuses like the welcome bonus; and pay out withdrawals. Without this data, transactions cannot be completed.

Identity verification

KYC checks (National ID Card, Passport, or Driving Licence) confirm you are at least 18 years old and are the true owner of the payment account. This protects both you and the platform from fraud. KYC documents are reviewed within approximately 6 hours of submission.

Security and fraud prevention

Device and IP data help us detect unusual login attempts, bonus abuse, and account takeover attempts. If we notice activity that does not match your normal patterns, we may temporarily pause your account and contact you at your registered email or phone number.

Improving the platform

Gameplay data (which games you play, how long sessions last) is used in aggregate to decide which game providers to feature and how to lay out the Casino Lobby. This data is never sold to third-party marketers.

Legal obligations

We are required to retain certain financial and identity records to comply with anti-money laundering (AML) regulations. These records are kept for the minimum period required by law.

When We Share Your Data

q9992 does not sell your personal data. We share it only in the following situations:

• Payment processors — bKash, Nagad, Rocket, and banking partners receive only the transaction data needed to settle a deposit or withdrawal.
• Game providers — Spribe, Ezugi, Sexy Gaming, Habanero, Playtech, JDB, and Pragmatic Play receive a session token and player ID. They do not receive your name, phone number, or payment details.
• KYC service providers — Encrypted copies of identity documents are shared with our verification partner solely for the purpose of confirming your identity.
• Law enforcement or regulators — If required by a valid legal order, we will disclose the minimum necessary data. We will notify you if permitted to do so by law.
• Business transfers — If q9992 undergoes a merger or acquisition, your data may transfer to the new entity. You will be notified before any such transfer takes effect.

Cookies and Similar Technologies

We use cookies and local storage to keep your session active, remember your preferred language settings, and measure which pages players visit most. You can manage or block non-essential cookies through your browser settings at any time.

Types of cookies we use

• Essential cookies — Required for login sessions, security tokens, and payment flow. Blocking these will prevent the site from functioning correctly.
• Analytics cookies — Track page views, session length, and navigation paths in aggregate. No individual player is identified.
• Preference cookies — Store your chosen game filters and notification preferences between visits.

The q9992 App uses equivalent local storage mechanisms rather than browser cookies. You can clear this data at any time from your device's app settings.

How We Keep Your Data Secure

All data in transit between your device and q9992 servers is encrypted using TLS 1.3. Data at rest is stored in encrypted form. Access to player data within our team is restricted to staff with a verified operational need, and all access is logged.

Payment account numbers (bKash, Nagad, Rocket) are stored in a tokenised format. We do not store full card numbers or mobile banking PINs at any point. If you believe your q9992 account has been compromised, change your password immediately and contact us at [email protected].

How Long We Store Your Data

We keep your data for as long as your account is active and for the minimum period required by applicable law after closure. In practice, this means:

• Account and KYC records: retained for 5 years after account closure.
• Financial transaction records: retained for 5 years in line with AML requirements.
• Live chat and email logs: retained for 2 years, then deleted.
• Analytics data: aggregated and anonymised after 13 months.

Once the retention period expires, data is securely deleted or irreversibly anonymised.

Your Rights as a Player

You have clear rights over the personal data q9992 holds about you. To exercise any of the following, email us at [email protected] with the subject line "Privacy Request".

We aim to respond to all privacy requests within 30 calendar days. For complex requests, we may extend this by a further 30 days with notice.

Players Under 18

q9992 does not permit anyone under the age of 18 to register or place bets. We do not knowingly collect personal data from minors. If we discover that an account was opened by someone under 18, we will close the account, refund any remaining balance after deducting bonuses, and delete the associated data as promptly as possible.

If you believe a minor has registered on q9992, please report it immediately to [email protected].

Changes to This Policy

When we update this Privacy Policy, the revised version will be published at q9992.ws/privacy-policy/ with a new "Last updated" date at the top. For significant changes — for example, a new data sharing partnership — we will send a notification to your registered email address at least 14 days before the change takes effect.

Continuing to use q9992 after a change takes effect constitutes acceptance of the updated policy. If you disagree with a change, you may close your account before it takes effect.

Contact Our Privacy Team