Our Commitment to Safe Play
q9992 offers cricket betting, slots, live casino, and crash games to players in Bangladesh. We believe those games are enjoyable when they stay inside a budget you've decided on in advance. The moment gambling starts feeling like an obligation, a chore, or a way to fix a financial problem, it has crossed a line.
This policy describes concrete steps q9992 takes and the steps you can take yourself. It applies to every registered account on q9992, regardless of VIP tier or deposit history.
Core principle: Gambling should come out of your entertainment budget, not your rent, groceries, or family savings. If it does not, q9992's safer-play tools are here to help you correct course quickly.
Age Verification Policy
You must be at least 18 years old to open an account and play on q9992. This is a firm requirement with no exceptions.
When you register, you confirm that you meet the age requirement. Before your first withdrawal, q9992 runs a Know Your Customer (KYC) check. Accepted documents include a National ID Card (NID), Passport, or Driving Licence. The review takes up to 6 hours. Any account found to belong to a person under 18 will be suspended immediately and all balances forfeited.
If you suspect a minor is using your device or your account, contact us at [email protected] immediately so we can freeze the account while you investigate.
Warning Signs Worth Knowing
Problem gambling rarely announces itself. It tends to creep in through small habit changes. These patterns are worth watching for in yourself or someone you care about:
- Spending more than you planned, every session, and telling yourself you'll stop next time.
- Chasing losses — depositing again immediately after a losing session to "win it back".
- Gambling with money meant for bills, groceries, or family expenses.
- Lying to family or friends about how much time or money you spend on gambling.
- Feeling anxious, irritable, or restless when you are not gambling.
- Borrowing money specifically to fund gambling.
- Neglecting work, studies, or family commitments to play longer sessions.
- Thinking about gambling constantly — during work, meals, or conversations.
Recognising one or two of these does not automatically mean you have a serious problem. But it is a clear signal to pause, use the deposit or time limits below, and talk to someone.
Quick Self-Assessment
Answer these four questions honestly. If you answer "yes" to any of them, consider activating one of the controls in the next section.
- Have you ever deposited more than you could afford to lose in a single week?
- Have you ever chased a loss within the same session by depositing again?
- Has someone in your household expressed concern about your gambling?
- Have you felt that you needed to gamble more frequently to feel the same excitement?
This is not a clinical diagnosis. It is a prompt. If your answers concern you, the safest next step is to contact our safer-play team or an independent support organisation listed at the bottom of this page.
Controls You Can Set Right Now
q9992 provides several account-level controls. You can activate any of them by contacting live chat or emailing [email protected]. Changes that increase a limit take effect after a 48-hour cooling period; changes that reduce a limit take effect immediately.
| Control | What It Does | Takes Effect |
|---|---|---|
| Deposit Limit | Caps how much you can deposit per day, week, or month via bKash, Nagad, Rocket, or Bank Transfer. | Immediately when lowering; 48 hrs to increase |
| Session Time Limit | Automatically logs you out after the number of minutes you specify per session. | Immediately |
| Loss Limit | Locks your account from further wagers once your net loss in a set period reaches your chosen amount. | Immediately when lowering; 48 hrs to increase |
| Reality Check | Sends an in-game pop-up at regular intervals showing your session duration and net result. | Immediately |
| Cooling-Off Period | Temporarily suspends your account for 24 hours, 7 days, or 30 days. No deposits or bets during this window. | Immediately; cannot be cancelled early |
| Self-Exclusion | Closes your account for a fixed minimum period or permanently. See the full details in the next section. | Immediately; strict reversal conditions apply |
The minimum deposit on q9992 is ৳250. Setting a daily deposit limit at or below ৳250 effectively pauses all deposits for that day. Withdrawal rules remain active during any limit or cooling-off period — you can still request a withdrawal at any time.
Self-Exclusion and Account Closure
Self-exclusion is the strongest tool available. When you request it, q9992 will:
- Immediately block access to your account for deposits, bets, and game play.
- Suppress any promotional emails, SMS messages, and push notifications for the exclusion period.
- Remove your account from any active bonus offers.
- Keep any pending withdrawal processing — you will still receive funds owed to you.
Exclusion Periods
Available durations: 6 months, 1 year, 3 years, or permanent. During these periods, q9992 will reject any attempt to open a new account under the same name, NID, phone number, or bKash/Nagad wallet.
Reversing a Self-Exclusion
Temporary exclusions (6 months to 3 years) can only be lifted after the full period has elapsed and after you submit a written reversal request to [email protected]. There is a mandatory 7-day waiting period after that request before the account is reopened. Permanent exclusions cannot be reversed under any circumstances.
Where to Get Independent Help
q9992 is not a counselling service. If you or someone in your family is experiencing harm from gambling, please reach out to an independent organisation. All services below are confidential.
gamblingtherapy.org
gamblersanonymous.org
gamcare.org.uk
Contact via local directory or health authority
Contacting any of these organisations does not affect your q9992 account unless you choose to request a self-exclusion at the same time.
Protecting Younger Household Members
If you share a device or mobile phone with children or teenagers, there are steps you can take to prevent accidental or deliberate access to q9992:
- Log out of the q9992 app or website after every session. Do not use a saved password on a shared device.
- Use your phone's built-in app-lock feature or screen-time controls (available on Android 7.0+ and most iOS versions) to restrict access to the q9992 app.
- Consider parental control software such as Net Nanny, Qustodio, or the built-in family settings on Android and iOS to block gambling-related websites at the router or device level.
- Keep your bKash or Nagad PIN separate from passwords your children might see.
If you believe a minor has accessed your account, freeze it immediately via live chat and email [email protected]. q9992 will investigate and reverse any transactions confirmed to have been made by a person under 18.
Reach Our Safer-Play Team
q9992's safer-play team operates alongside general customer support, 24 hours a day, 7 days a week. Use these channels:
- Live Chat: Available inside the q9992 app and website. Ask to speak with the responsible gaming team specifically.
- Email: [email protected] — write "Responsible Gaming" in the subject line so your message is routed correctly.
Requests to set deposit limits, cooling-off periods, or self-exclusion are always treated as a priority and actioned within minutes during live chat.
Questions About These Rules
Can I undo a cooling-off period if I change my mind?
No. Cooling-off periods cannot be cancelled once they are active. This is intentional — the tool is designed to give you a forced break without the temptation to restart. When the period ends, your account resumes automatically for sessions and deposits.
Will my pending withdrawal be processed during self-exclusion?
Yes. Any withdrawal that was already approved before the self-exclusion is activated will still be paid out to your bKash, Nagad, Rocket, or Bank Transfer account. Self-exclusion stops new deposits and bets, not the return of your own money.
Does q9992 share my responsible gaming status with other sites?
q9992 does not share individual account data with other gambling operators. Your responsible gaming settings are specific to your q9992 account. If you need broader protection, we recommend contacting Gambling Therapy or GamCare, who can advise on multi-site self-exclusion options available in your region.
I want to set a deposit limit but I'm not sure what amount to choose.
A common starting point is to decide how much you would spend on other entertainment in a month — cinema, meals out, subscriptions — and use a similar figure as your monthly deposit limit. The minimum deposit at q9992 is ৳250, so any limit at or above that figure will work. Our live chat team can help you think through the right number without any pressure.
What happens if I try to register a new account while under self-exclusion?
q9992 runs checks on name, NID number, phone number, and payment wallet (bKash/Nagad) during registration. If any of these match a self-excluded account, the new registration will be rejected. If an account does slip through, q9992 will close it and return any deposited funds once the match is identified.
Does using the bonus affect my ability to withdraw during a cooling-off period?
During a cooling-off period, all bonus eligibility is paused. Any incomplete wagering requirement (the standard requirement on q9992 is 18× the bonus amount) is frozen, not forfeited. When the cooling-off ends, your wagering progress resumes where it left off. Withdrawals of real-money balances (non-bonus funds) can still be processed during the cooling-off window.